Delete Account and Data

Effective date: August 13, 2026

This page explains how to request deletion of your StayWithMe account and related app data.

Delete Your Account in the App

1. Open the StayWithMe app.
2. Go to Settings.
3. Tap Delete Account.
4. Confirm the deletion request.

Request Deletion by Email

If you cannot access the app, email us at staywithmesupport@gmail.com with the subject line "StayWithMe Account Deletion Request".

To help us locate your account, include the email address used for Google login if applicable. Do not send passwords, payment details, or sensitive chat content.

What We Delete

When in-app deletion completes, StayWithMe deletes:

• Your Firebase Auth account.
• Your Firestore user profile and Guardian contact information.
• Your text and Live Voice chat history.
• Your text quota, voice usage, voice session, and request records.
• Your account-linked OpenAI usage and cost records.
• Your RevenueCat customer profile associated with your StayWithMe account.
• Your guardian contact name, email, relationship, and alert settings.
• Local chat cache, reminders, companion settings, streak, onboarding, profile, and voice preferences on that device.

The app language may remain on the device because it is a device-level display preference rather than account data.

Data We Retain

StayWithMe retains aggregate usage and cost totals that no longer contain your Firebase UID or its user-level hash. These anonymous totals are used for service operations and cost reporting and cannot be used to restore your account.

Google Play may retain subscription, payment, tax, fraud-prevention, and transaction records under its legal and platform policies. Standard Google Cloud operational logs are normally retained for 30 days; required audit logs may be retained for up to 400 days. These records are retained only for security, legal compliance, fraud prevention, and service reliability, and are not used to recreate your StayWithMe profile.

Subscriptions

Deleting your StayWithMe account does not automatically cancel an active Google Play subscription. Removing the RevenueCat customer profile also does not cancel, refund, or revoke the Google Play purchase. To stop future billing, cancel your subscription in Google Play:

1. Open Google Play.
2. Go to Payments and subscriptions.
3. Tap Subscriptions.
4. Select StayWithMe and cancel the subscription.

Processing Time

In-app deletion is processed immediately when the service is available. If the request fails, the app does not delete your sign-in first, so you can safely retry. Email requests are normally completed within 30 days, subject to identity verification and applicable legal requirements.

Contact

For deletion or privacy questions, contact staywithmesupport@gmail.com.